thanks. however my account completely disappeared for no reason, and I cannot login with the email and password, it says no account exists. I know i am using the right login email
i now created a new account with same email. But where can I get into my previous account and download all my website.
Domain advantinvest.com, as well as all your other websites, all are pointing to e-mail: ylw1900@gmail.com(which happens to be your current e-mail as well).
@Infinity is right. Your old cPanel has been deleted due to inactivity.
We can’t help you recover your files, as we don’t keep backups on free plans. Sorry
Your account was deemed inactive in the migration which took place November, December any account that hadn’t logged or responded to the migration email or had the incorrect nameservers and listed or any number of the other checks performed before deleting the account.
The main reason your account was probably deleted is your site did not point to 000webhost.
Not sure that either, maybe the registrar reset them by accident or on purpose.
Either way you need to get a minimum amount of visitors and login on the old system - on the new system as long as you keep your nameservers pointed you’ll be notified before any actions are taken on your account - unlikely they will though.
If you have your old files then upload via FTP to public_html if you used a database then create a new one in Manage Database section then import the old database using phpMyAdmin
@flyingking Go to “settings – general” , You’ll find your FTP details.
If you don’t know the password you need to reset it from “settings – general – FTP password”