Iāve had a free web space through you for a while and am trying to set up my website now. I am considering upgrading to paid hosting after a trial period but am having a lot of trouble setting up a Wordpress site:
In CPanel none of the File Managers work
Many of the logins are not secure
Wordpress wonāt work once installed
Your PHP and MySQL installs are very old versions, known to have bugs.
These errors have been going on since May 22nd. This is all BAD STUFF; if your free service doesnāt work as a demonstration of the capabilities of your paid service, how good is the pay service? Why would I pay for it?
I checked and found lots of poor reviews of your system and service and many things like āsite removed for violations of ToSā with no recourse.
I tried to ask this as a chat but got a error message that chat is only for āpaid subscribersā only AFTER I posted it, NOT NICE, fortunately I saved it to notes first!
I would like to be a paying customer, do you want me to be? If so, please respond.
It sounds like you are still using the old cPanel?..
If so, please follow this tutorial to migrate to the new one. The Migration if free! Old cPanel is hosted on the old servers, which are deprecated and no longer supported. No doubts why you were so unsatisfied with our serviceā¦ New cPanel is hosted on the new servers which are more secured and very powerful, unlinke the old ones. We also support PHP up to 7.1
I am trying to set up a demonstration website for a non-profit to show the viability of using your hosting services, if I can prove to them you are good, they will upgrade to your premium service. I have been dealing with technical issues for days trying to get this setup, they are patient as it is a free service but this IS FRUSTRATINGā¦
Do you have some kind of ādowntime communication serviceā I can subscribe to to be notified about these things so I can plan for them and just do something else for a while?
This is just a technical problem. In fact itās not a problem, itās a cure. Weāre replacing the old hard drive with new SSDs in order to fix other issues, however this process is heavy and requires some services to be stopped.
Unfortunately we donāt estimate how long it will take for this operation to be ended. What we do know is that administrators are doing their best to offer a better user experience during this delicate process.
Paid plans do not have downtimes, as backups are made from time to time. Youāll also unlock extra features if you go with them
Do you have some kind of ādowntime communication serviceā I can subscribe to to be notified about these things so I can plan for them and just do something else for a while?
Again, I REALLY appreciate your quick responses, even if you cannot fix the problems immediately, it is AWESOME to feel like somebody cares!
Originally I had these problems:
In CPanel none of the File Managers work
Many of the logins are not secure
Wordpress wonāt work once installed
Your PHP and MySQL installs are very old versions, known to have bugs.
Fixed when I found out I was using the old CPanel (I had no idea there was a new one!)
Now I am getting this error:
Response: 421 Home directory not available - aborting
Still as of 3:40 PM MDT, but if you guys are in the process of upgrading, Iāll just have to work on something else while that is going on.
I am using Filezilla with
Host: files.000webhost.com
Is this the correct address for FTP? The tutorial (see post above) doesnāt specifically say the address to use for FTPā¦
If you are visiting files.000webhost.com in the browser and it does not accept the credentials, reset the password via General Settings on 000webhost.com
If it still says invalid then your account MAY be on a server that is having the infrastructure upgraded on.
Due to the way the new panel works with awex nodes and cloud balancing data is spread and because the technical team are upgrading a few parts of the network your account may be limited usage by means of not able to login, if you are able to login, sometimes your website wonāt load at all in the browser etc while the maintenance is performed unfortunately.
There isnāt an option at the moment to be notified when your account is being limited due to the maintenance and the timeframe may be 2 weeks when last checked so your account may appear online/offline a few times or a lot more times depending.
If you hit add+ and choose a random site name and password and try accessing using the new one and if it works then Iād recommend managing the old site russells, hitting general settings then reset website to see if this makes it work?
