Here is my problem. I had a free hosting account which worked fine for years. Few days ago, I noticed my website is down. I decided to check my hosting and when I login with my email , it says that login details are invalid. I thought that I may have forgotten my password. So, I decided to reset my password.
When I entered my email, I was surprised to see a message that
“No account is associated with this email.”
I did have a working account. I have previous emails from 000webhost which ensures that I had a account. Now, I don’t know suddenly where my account got vanished. Also, I have not received any suspension or limit crossed emails. So, where did my account go?
Can someone from the community help me to reach correct person, so that I can recover my website. I did not had any backup.
I was using paid domain from Godaddy http://snowwhitepune.in/ pointing to your DNS servers.
If you wish I can privately message you my email id that was associated with the account.
Everyone here has a free subdomain, users can park custom domains but all accounts have a free subdomain active at all times we use to lookup information via.
I can help you if you provide your free URL.
Your email and custom domain bring up no result, from that I can only guess your data was removed for inactivity.
Providing the free URL I can confirm this.
Users who are inactive will start to receive emails to inform them of their inactivity, it will give you option to login to your control panel at 000webhost.com, to stop the deletion of your websites/data/account and the timer will reset each time you login to the panel. So if you signed up today 24th July, and then didn’t login for 3 months you will get an email giving you a weeks grace period to login to reset the timer again. When users get the email informing them of their account inactivi…
Users must login to our control panel regularly to maintain active status - using FTP doesn’t count, only logging into our control panel keeps your account in active status.
One week prior to deletion our system sent an email out to the registered account and gave the link to cancel deletion and login to our panel, but there was no response to this so the account was automatically removed, it may have been you missed it or it went to spam.
They’ve invested heavily in a third party mailing service to ensure high deliverability, but sadly some providers still even blacklist the term “000webhost” so it goes to spam due to previous abusive users, we can’t help that some providers do this.
Users are ultimately 100% responsible for ensuring they have regular backups of THEIR DATA.
000webhost accepts no responsibility for data loss as agreed within the terms agree upon signup.
Part of the terms of service you agree to upon signup to under section 5 is you agree to keep backups and accept the risk and loss of your content by any means.
You are free to create a brand new account, then upload your content again, be aware that free subdomains cannot be reused for security reasons.
Note: If you have chosen to host your own domain you must update your nameservers to
You will see message ‘Your website is up and running!’ after visiting your domain once it will start working (usually in 24 hours after nameserver update).
That URL you’ve mentioned was never migrated in 2017 migration so I would not expect that to be your 2017 onwards URL.
Looks like anikau.000webhostapp.com etc
